Javvy Coffee
Reviews and Complaints
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Defective cup
My cup was cracked when I opened my shipment. It was wrapped in bubble wrap but when I understand unwrapped it I noticed the cup had a Crack in it.
Could I please get a replacement? Thank you very much.
I look forward to receiving a replacement cup and giving a positive review. Sincerely, Angela Rice
Preferred solution: A replacement cup.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Columbus, Ohio
Cancel
I do not like this coffee and want to stop orders from coming in the future .
You do not have a contact number, so Im not sure how to cancel this service. I have emailed once before and I have not gotten a response.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Denver, Colorado
Cancel subscription
I need to cancel this subscription its too expensive. I keep having the subscription and I thought it was cancelled via email. I do not have an account with javy and Im unsure how to cancel it
User's recommendation: I recommend it if you can afford it
Hi Viviana, I'm happy to confirm that you successfully logged in and canceled your account on 12/3.
Elmont, New York
Not happy with products want money back
I do not want your coffee anymore . I want you to stop changing my card I also want to send coffee back to you
We'd love to help with that. Can you please share your email or order ID number?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: So unprofessional
. I'm extremely upset.
I've contacted this company. Numerous amount of times through emails, me messages and everything and nobody has ever got back in touch with me. I have not got a refund for the last order. I got an order that I did not want.
And now I'm stuck here having to send something back that I no longer wanted anyway. I do not want to be a part of this company at all.
- Customer service
Preferred solution: Full refund
User's recommendation: Never order from here
I'm so sorry about your experience with Javvy Coffee. We'd love to turn this around for you. Please email us at support@javvycoffee.com and mention Pissed Consumer so it can be escalated to a manager.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: I have been trying to cancel this subscription for 3 solid days first of all I didn’t realize it was a subscription until I got an email for my next order tracking! Then I have emailed several times i
I finally got it canceled.
This is absolutely ridiculous
I have tried at least 15 times to cancel and no one will reply
There is no other way to get ahold of this company
I didnt even realize this was a subscription
Ive gone to manage subscription on the portal and it freezes up every time
I have tried it from several different places and had someone else even try
I do not know why no one can just keep me cancel this
There is no other way to get ahold of this company Ive emailed gone to their site and every avenue to cancel this
- Are too hard to cancel
Preferred solution: Cancel subscription
User's recommendation: Do not order they will give you a subscription that you didn’t want
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Great Product
I recommend this product to anyone who is on their health journey. if youre looking to gain energy and packing on the protein while losing weight and not having to feel guilty about reaching for any sugary drinks then this product is for you!
Game Changer
- Energy
Preferred solution: N/a
User's recommendation: Don’t wait buy it now!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Damaged product and missing items
I received my 2nd order of Javy Coffee today. I was supposed to get a summer tumbler and recipe book along with the 2 Javy Coffees'. I never got the recipe book and my tumbler was cracked in several places so no chance of using that.
- I love the coffee
- Damaged merchandise
Preferred solution: Full refund
User's recommendation: check your order out carefully
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Delicious Coffee
I love my Javy coffee! It is so delicious and does not have an acidic taste.
It is so easy and convenient weather I make it hot or iced. This will definitely be convenient for the summer with my ice coffee
- Delicious
- Little expensive
Preferred solution: Free bottle of coffee
User's recommendation: I got the caramel, mocha, French vanilla, and cookies and cream, and they are all delicious
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
STOP ORDER
I received an order dated September 9, 2024 with the ID: 0-399879**** and PO: 164****-JC. To my dismay, I have noticed that another order has been charged to my account for this month.
This means that I have been charged for two orders that I have requested to be refunded to my banking account.
While the product is of good quality, I am no longer interested due to personal concerns. I urgently require all future orders to be stopped.
Furthermore, I request immediate reimbursement for the charged amounts. This matter requires prompt attention.
- Great flavors subscription comes on time
- Emails are not addressed after the 48 hours a response
- Unable to stop subscription with the lack of company telephone
Preferred solution: Full refund
User's recommendation: I'm having trouble resolving issues because there's no customer service phone number. I've tried five times to send my concerns through my account, but it keeps denying them because it says my email is not recognized.
I'm so sorry about your experience with Javvy Coffee. While we currently do not offer phone support, we'd love to turn this around for you. Please email us at support@javvycoffee.com and mention Pissed Consumer so it can be escalated to a manager.
Louisville, Kentucky
Return policy
Only way u can return your product is by a contact form. It's been 2 weeks and still no one has reached out to be about an return label. Watch out with this company.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Lachine, Michigan
Subscription
They will not cancel my subscription and keep charging me. I tried emailing them days ago, no answer.
I cant even get into my account even though I dont even remember creating one. I dont recall okaying a subscription either. This happened last month.
I asked for a refund and to cancel my subscription. They only refunded me.
User's recommendation: Ensure you don’t sign up for a subscription unless you actually want it.
I'm so sorry about your experience with Javvy Coffee. While we currently do not offer phone support, we'd love to turn this around for you. Please email us at support@javvycoffee.com and mention Pissed Consumer so it can be escalated to a manager.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Rockford, Illinois
Not able to have direct contact with the company. Only way is to go through their "support " but no one gets back to you
Did not realize that my first order was not a one time only shipment, but it was set up as a "subscription " monthly shipment. I do not want a monthly shipment!!!
Have tried to cancel it, with only receiving an email saying that they are experiencing longer than average wait times, and they will get back to me ASAP.
First email sent to them was on 8/29.
Second was sent 9/3.
Tried again today and it keeps looping back to website areas I don't want to be. It doesn't actually let you cancel permanently and get confirmation it was successful.
The order picture below is the second order that I do not want.
Just cancel the subscription!!
User's recommendation: Unless you want this product shipped monthly for the rest of your life, don't order from them!!
I'm so sorry about your experience with Javvy Coffee. While we currently do not offer phone support, we'd love to turn this around for you. Please email us at support@javvycoffee.com and mention Pissed Consumer so it can be escalated to a manager.
Fairmont, West Virginia
I have been trying to get an answer for over a week as to how to return a shipment I did not agree to order. No response. No way to call. Don’t want billed for something I didn’t agree to.
I just want to return a shipment. Simple request .
I did not want automatic shipment. We got original, didnt like and wanted no more.
Just tell me what to do??? Dont want billed again period
User's recommendation: Not good
I'm so sorry about your experience with Javvy Coffee. We'd love to turn this around for you. Please email us at support@javvycoffee.com and mention Pissed Consumer so it can be escalated to a manager.
Hubert, North Carolina
Try to cancelled subscription I did not want
Can't contact to cancelled.They have no customer service to talk to or phone number.If you leave email they are very slow to respond. A lot of there product does not taste well at all. Had no idea that they would be charging me for another batch of same thing.I would hope someone from customer service gets back in touch with me to make sure subscription has been cancelled.
I'm so sorry about your experience with Javvy Coffee. While we currently do not offer phone support, we'd love to turn this around for you. Please email us at support@javvycoffee.com and mention Pissed Consumer so it can be escalated to a manager.
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Hi Megean, After checking your account, I can confirm that our team took care of your cancellation request on 12/4 within 10 minutes of receiving your email. If we can help with anything else please don't hesitate to reach out!
I'm so sorry about your experience with Javvy Coffee. We'd love to turn this around for you. Please email us at support@javvycoffee.com and mention Pissed Consumer so it can be escalated to a manager.