Javvy Coffee
Reviews and Complaints
Bakersfield, California
Cancel subscription
I have been trying to cancel my subscription for a few months now.
I have lots of unopened packets to return
Please call me
661-747-****
Llskiba@***.com
Hilton Head Island, South Carolina
Impossible to reach, unable to stop shipments, this company continues to drain my checking account by sending shipments that I do not want I have followed procedure for obtaining a return label,wasted
Direct contact with a live representative. User friendly returns and while you're at it the price of the coffee is ridiculous and listening to the customer would be number one in customer service Don
User's recommendation: Don't start with this company because they won't stop
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ashland City, Tennessee
Haven’t received order
- - Updated card after an email; coffee not delivered and payment was taken on Dec 13.
- - Asks for order tracking and status updates.
I got an email saying please update credit card I did I still havent gotten my coffee when I look on my account. It dont make no sense because my money is already taken out of the bank.
It was taken out on December 13 but I hadnt received my copy I figured the delay was to update the credit card so I did still havent got it. Something about us coming from Amazon. Im not sure where yall send it from but Id appreciate if you would check into it for me update me. Let me know whats going on.
Im not paying for something. I dont get. Im out of coffee. I need to know something.
Thats the reason Ive done the auto pay so I would never run out. This isnt right. Its already came out of my bank account on December 13.
I have not received it. Please track it down.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I need to cancel my subscription I didn’t realize I had one and I got charge. 76.00
Company fixed the issue and I have been provided with apology. Make sure when you order , you don’t hit subscribe. I thought I was doing g a trail base .
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Detroit, Michigan
Does not respond to request for cancel.
This is a scam. I keep receiving coffee and Ive asked for a cancellation three months in a row. I went through the proper channels and now I am going to dispute transactions.
User's recommendation: Do not buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Scamming customers
Commit you to a subscription that you didnt order. Continue to send and charge after you try to cancel with there online form.
User's recommendation: Don’t order anything
Hi there Susan, We're sorry for the confusion here. Taking a look at your order history with us, you've orders with us twice that prompted subscriptions.
The first subscription you created was cancelled back in March, but you placed a second subscription order in June. This is why a rebill was prompted for late July.
Our team has reached out a number of times to assist you with returning the orders you've received back to our warehouse, but it doesn't seem that you've sent them back for a refund. That said, we can confirm that your subscription has been cancelled again.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Did not receive order and no one will contact me back
- - No response after emails about a lost package.
- - Tried to change delivery address for same-day; package not delivered, nearly $100 paid.
I cant seem to get a response and I have left several emails regarding my lost package, not to mention I have attempted to change the address to deliver the same day I ordered it so that It would have more than enough time to be changed. The address was not changed and the package was never delivered.
It would be great if someone would contact me so that we could get this sorted out instead of me paying damn near $100 for something I never received. All I want is what I paid for.
Preferred solution: Deliver product or service ordered
User's recommendation: They will automatically make you join their subscriptions and won’t contact you back if there’s a problem with the order so don’t bother purchasing
Hi there ZoeJane, Looking at our communication history, our team has responded to all emails you've sent within 24 hours. I'm happy to see that our agents have assisted you in shipping a new order to the address you requested!
Seattle, Washington
To cancel my order
- - Can't reach a phone number to cancel a subscription I didn't sign up for.
- - I want a refund.
- - I wanted protein coffee but received flavored coffee.
I can't get a phone # to cancel my subscription that I never signed up for in the 1st place. I want a refund.
I was actually wanting to try the protein coffee, but they sent me the flavored coffee. This is a very disorganized company.
Please email us at support@javvycoffee.com and mention Pissed Consumer so it can be escalated to a manager.
Dallas, Texas
They billed & shipped me an order that I did not order!!
- - They billed and shipped an unapproved order.
- - Their coffee is expensive and not worth it.
- - I plan to visit Fort Worth to address this and get a refund.
They billed & shipped me an order that I DID NOT WANT OR APPROVE!
Their Coffee is way too much & not worth it at all!
Im going to get my money back & file a complaint with the BBB!
WHAT A RIP OFF!
THEY ARE IN FORT WORTH SO I AM GOING TO PAY THEM A VISIT!!
We may make a statement with Signs & Other Public Items that will show how they SHIP & BILL People without their Consent! Their idea of Customer Service is a JOKE & ILLEGAL!
User's recommendation: DO NOT DO BUSINESS WITH THEM EVER!THEY CHARGED ME MORE THAN $84 FOR 2 BAGS OF COFFEE!!THEY ARE IDIOTS IF THEY THINK IM GOING TO PAY THAT!
Prineville, Oregon
I don't like it at all
I would like it to stop it being sent to me all the time I never asked for it to be that way have a good day
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t cancel a subscription I didn’t sign up for!
Poor customer service. No phone!!!
Dont answer emails! Cancel my subscription!
Product not that good. Website is not easy to navigate
Preferred solution: Full refund
User's recommendation: Don’t!
I'm so sorry about your experience with Javvy Coffee. While we currently do not offer phone support, we'd love to turn this around for you. Please email us at support@javvycoffee.com and mention Pissed Consumer so it can be escalated to a manager.
Refund request and subscription cancelled??
- - I submitted 6 emails to get a return label and cancel a subscription I didn't sign up for.
- - There is no support.
- - I will contact my card issuer.
I have submitted 6 emails trying to get a return label and a request to cancel a subscription that I did not sign up for. What a rip off!
You are not able to cancel the subscription when you log into your account!!
There is no customer service or support!! I plan on contacting my credit card company to resolve this issue.
Please email us at support@javvycoffee.com and mention Pissed Consumer so it can be escalated to a manager.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReceived order I never placed.
- - There was an unauthorized order for $90.74.
- - The last order was sugar cookie and white mocha from TikTok.
- - I want a refund; I would not spend $90.
Do you want make concern, I just recently received an order that I never placed for the amount $90.74. The last order I received I placed off of TikTok for sugar cookie and white mocha I think thats what it calls.
Can I please have a refund? I would never spend $90 for this product.
Thank you, Heather
- Great product
- Price
Preferred solution: Full refund
Hi there Heather, Firstly, we're sorry to hear that our subscription model didn't work out for you. While we are a subscription-first company, we offer the option to place one-time purchases.
However, it seems that you have selected our Subscribe & Save option when your placed your order on May 26th. This granted you a discounted price, free insured shipping, and a free gift with your purchase. We sent emails confirming your order as well as welcoming you to the subscription program and sent another email informing 3 days before your first subscription order was to be shipped. This should be in your inbox, but depending on your settings may have ended up in your spam or promotions folder.
I know you had a subscription with us in the past and cancelled it, but this was a new subscribe and save promotion that you activated. I've confirmed that your subscription has been cancelled and our team has sent you a return label so that you can send back your latest order.
Huntsville, Alabama
I can't get scription canceled they want contact me back I didn't get on a plan for refills. stop it...this company is *** Iwant my
I
They got me on a plan I didn't ask for I want this cancelled right now Im going t the better business.. Others have had this same problem.
CANCEL THIS NAME OUT OF YOUR SYSTEM OR I WILL CONTACT MY LAWYER
User's recommendation: DONT ORDER
Want to order from canada
Website only deals with subscriptions and I would like to place the order by phone
I received an e-mail for a labor day special
User's recommendation: I would like a phone number to call Jaffy coffee as I don’t want to join the subscription and want my Total in Canadian dollars
Please email us at support@javvycoffee.com and mention Pissed Consumer so it can be escalated to a manager.
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We're sorry to hear that our subscription model didn't work out for you. While we are a subscription-first company, we offer the option to place one-time purchases.
However, it seems that you have selected our Subscribe & Save option when your placed your order on August 25th. This granted you a discounted price, free insured shipping, and a free gift with your purchase. We sent emails confirming your order as well as welcoming you to the subscription program and sent another email informing 3 days before your first subscription order was to be shipped.
This should be in your inbox, but depending on your settings may have ended up in your spam or promotions folder. One of our agents is in contact with you now to assist you.