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Javvy Coffee Phone Numbers and Emails
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Javvy Coffee Emails:
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Contact Information
Javvy Coffee Website:
Javvy Coffee Help Center:
Corporate Office Address:
Other Info (opening hours):
Customer Service Hours:Monday - Friday: 9:00am - 6:00pm (EST)
Javvy Coffee Customer Service Reviews
I literally cannot cancel my order.
I started a subscription in October. My intro order was on a hefty discount, so I was happy enough with the order for what I paid.
Some flavors were better than others, but all are drinkable.
However, between the coffee itself being just okay, the fact that I have to use 2 - 3 servings at a time to get the flavor I want (which doesn't work well for 2 of the 4 flavors because it gets a really noticeable "artificial flavoring" taste at those concentrations) and the inflated normal pricing, after the second month, in December, I wanted to cancel my subscription. If I were paying 15 or 20, or even 30 bucks, I would probably let it slide, but at 90 dollars for 4 bottles it is ludicrous for the product received.
However, I literally cannot cancel. I tried in December, after going through their very carefully crafted site that is clearly intended to confuse and obfuscate people so they give up. When I finally made it to the subscription management, my only option is to UPDATE my order - changing quantities, adding flavors, or changing the date.
There is a small, unassuming "link" underneath the nice big update widget to cancel, but it's dead.
Clicking does nothing. Mousing over it does nothing. It's purely decoration.
Trying to update the quantities of all items in my subscription to "0" also does not work. I can remove all but one item from it, but once I change every quantity to zero, the "Save" button grays out.
Of course, the only way to contact them is to use their website.
They do not have any customer service numbers.
I will submit a request for now but given the reviews here, I have pretty dismal hopes for the outcome.
These folks are shady af. They are bad, and they should feel bad.
Horrible customer service. Multiple attempts to contact.
Unauthorized payments processed. Automatically set up on auto shipping without authorization
I canceled my subscription within the timeframe and I received a notification that my subscription order was being processed. I tried to contact the company and theyve failed to respond to my messages.
Very frustrating. I would recommend not subscribing to Javy if this is how they operate.
I have spent 5 months trying to get ahold them left messages or no answer. Never called back.
Without this # I don't think I would ever had reached them.
The coffee is ok at best. Never every deal with this company Don't just dont
How Good is Javvy Coffee's Customer Service?
Summary of Javvy Coffee Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Javvy Coffee?
Activation/ Cancellation Question:
- “Cancel subscription”
- “Did not subscribe, I want a refund and cancel. I am 80 years old, I cannot drink enough coffee to warrant a subscription. I did not know it was a subscription. Please respond to me.I have 4 full bottles and you sent me another 4 bottles. Refund plea”
- “To expedite canceling my subscription”
Request for Information Question:
- “Need to talk to a person since I haven’t gotten to talk to anyone through email.”
- “Check on an order”
- “Discussion”
Shipping and Delivery Question:
- “Wrong address”
- “Mis shipped package”
- “My cup was cracked when opened my package”
Refund Question:
- “Refund”
- “Put money back in my acct. Just received FOURTH shipment after cancelling in late APRIL due to doctors orders. Have not opened box will return but expect a refund. This is so frustrating and beyond poor business practices. Please contact ASAP”
- “Refund. No more coffee deluvered here”
Payments and Charges Question:
- “They charged me 80$”
- “They charged me more for Java coffee and I didn’t order it. I got plenty Java coffee”
- “Billing. over drafting my account after I cancled”
Account Question:
- “Subscription???”
- “Subscription”
- “Subscription c”
Return/ Replace Question:
- “Returns”
- “Return package label”
- “Order incorrect flavor received”
Product/ Service Question:
- “Leaking bags of protein coffee”
- “There was item I didn't order on my order at end”
- “Email is not working”
Staff Question:
- “Customer service help”
- “Customer service”
Cards Question:
- “You took money again from my card after i canceled”
Other Question:
- “Pissed off customer”
- “Did not put in an order (1997161)”
- “Partial order”
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