Anonymous
map-marker Milledgeville, Georgia

Return product

I just received my package in the mail on January 15, 2025. I took it to FedEx, they said I need a new label to send it back to get a refund.

My name is Kenya Abraham my number is 404 610-****. Kabraham46@***.com

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Company responded
Tekarah S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Subscription Fraud

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Because they decided to charge me without any notice, I had to dispute with my bank since I did not make this transaction. They say I agreed to it, but when I went back and checked, I was saying yes to my one time purchase.

After emailing (they have no number) they said since I wanted to cancel the same day I got the notification they were charging me again that there was nothing they could do.

I have to get a new card because of this. Coffee is ok, definitely not worth the $80 they fraudulently charged me.

View full review
Loss:
$79
Pros:
  • Ok coffee
Cons:
  • No customer service phone number
  • Does not allow you to cancel before shipping out unwilling
  • Does not give you notice if you did a subscription

Preferred solution: Full refund

1 comment
Jessica S Ivh
Response

A manager has responded via email.

Company responded
Michaela L Nvl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Was signed up for a subscription that I did not want nor like.

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I was taken in by the free trial of protein coffee which. I filled out the form and paid shipping no where did I see a subscription marked.

I looked at my bank just to be in the negative because they charged me over 82 dollars for something I did not want nor knowingly sign up for. I contacted through email only to be told that not even two hours after they removed money from account that it was with their warehouse and could not be cancelled. I explained my situation on how this non-approved withdrawal of money had literally drained my bank leaving me with overdraft fee's. Also telling them to email their warehouse to cancel because I don't have money to wait for them to ship it just to send back.

They ignored my email and shipped it anyway.

Now they are not writing back. Reported to BBB and department of consumer affairs and will be getting a new card due to this WILL NEVER RECOMMEND

View full review
Loss:
$82
Cons:
  • No contact number
  • Seems like a scam

Preferred solution: Full refund

User's recommendation: DONT ORDER FROM

1 comment
Jessica S Ivh
Response

A manager has reached out via email. To clarify the issues raised in this review: "The free trial promotion running through the end of December did indeed include 2 free bags with a shipping charge.

After reviewing your checkout process, I can confirm that there are several points on the landing page and checkout page where the subscription details are outlined. That said, I completely understand how this could have been overlooked, and I recognize how unexpected charges can be frustrating and stressful. Regarding your request to cancel the order: Our agent was correct in explaining that, due to the high volume of orders we process daily, we’re unable to stop an order once it’s been processed.

Pulling an individual order from fulfillment is unfortunately not something we can accommodate. I’ve gone ahead and refunded the charge, and you should see those funds back in your account within the next 3–5 business days."

Company responded
Mike T Glc

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Verified Reviewer

Resolved: They reel you in and sit their hook in your mouth like a fish, they slam you with reoccurring orders that I don't want don't need and not gonna pay for but there's no one to talk to no telephone numbe

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Updated by user Dec 17, 2024

Company fixed the issue and I have been provided with apology. When I got away from artificial intelligence to a live person they understood the situation and capitulated.

Original review Dec 15, 2024
I ordered some coffee, then i get an email telling me about MY NEXT recuring order which i did not ask for, do not need or want and will not pay for
. they tried to ignore you as if you would just go away... i will pursue this to to court if necessary.
This place is a scam and a RIP off
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Preferred solution: STOP RECURING ORDERS

User's recommendation: don't let them slam you.

1 comment
Jessica S Ivh
Response

Hi Mike, After reviewing your account, I’d like to clarify what happened and address your concerns. When you placed your original order, the "Subscribe and Save" option was selected at checkout, which is why you received benefits such as free insured shipping, free gifts with your purchase, and a preferential discount.

Our team responded to you multiple times with a link to cancel your subscription, as we want to ensure our customers have full control over their orders. I can confirm that your subscription was successfully canceled, and there will be no further charges or shipments to your account.

Company responded
Anonymous
map-marker East Falmouth, Massachusetts

Super Shady

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I literally cannot cancel my order.

I started a subscription in October. My intro order was on a hefty discount, so I was happy enough with the order for what I paid.

Some flavors were better than others, but all are drinkable.

However, between the coffee itself being just okay, the fact that I have to use 2 - 3 servings at a time to get the flavor I want (which doesn't work well for 2 of the 4 flavors because it gets a really noticeable "artificial flavoring" taste at those concentrations) and the inflated normal pricing, after the second month, in December, I wanted to cancel my subscription. If I were paying 15 or 20, or even 30 bucks, I would probably let it slide, but at 90 dollars for 4 bottles it is ludicrous for the product received.

However, I literally cannot cancel. I tried in December, after going through their very carefully crafted site that is clearly intended to confuse and obfuscate people so they give up. When I finally made it to the subscription management, my only option is to UPDATE my order - changing quantities, adding flavors, or changing the date.

There is a small, unassuming "link" underneath the nice big update widget to cancel, but it's dead.

Clicking does nothing. Mousing over it does nothing. It's purely decoration.

Trying to update the quantities of all items in my subscription to "0" also does not work. I can remove all but one item from it, but once I change every quantity to zero, the "Save" button grays out.

Of course, the only way to contact them is to use their website.

They do not have any customer service numbers.

I will submit a request for now but given the reviews here, I have pretty dismal hopes for the outcome.

These folks are shady af. They are bad, and they should feel bad.

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User's recommendation: Stay ALL the way away if you value your wallet and your sanity.

1 comment
Jessica S Ivh
Response

We'd love to help! Can you please share your email or order ID number?

Company responded
Erin W Aoj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unauthorized charge - again

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DoMy partner and I have both checked our emails and neither of us have an active subscription with Javy yet we were just charged AGAIN for $82.88 for and order we did not place. There is no acct that we show active and we cant even find what acct this stuff is shipping under. No way to contact customer service other than email and I dont have time to wait on a reply as I am now overdrawn due to this unauthorized charge and have monthly bills that will bounce due to this.

View full review
Loss:
$82
Pros:
  • Taste good
Cons:
  • Unable to stop subscription with the lack of company telephone
  • Cost
  • Subscription service is hard to modify other than changing flavors

Preferred solution: Full refund

User's recommendation: Do not order from them!!!

1 comment
Jessica S Ivh
Response

We'd love to help, but cannot locate you with the email address that is associated with this review. Please share your order number or the email address associated with your order- thanks!

Company responded
Juel Yzp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Beaver Falls, Pennsylvania

Resolved: Have canceled twice still sending coffee and debiting my account never subscribe again

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I ordered coffee did not subscribe but may I didn't not sure once I figured out they were sending coffee to me I canceled but now they are sending it to me again and there is no phone when you call it tells you to go to javy coffee.com and go to support telling you to send email I did now they are suppose to be in touch although I've never heard from them and I going to have get new credit card or I feel this could just go on and on

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User's recommendation: Buy as you need it.DO NOT SUSCRIBE

1 comment
Jessica S Ivh
Response

I'm so sorry about your experience with Javvy Coffee. We'd love to turn this around for you. Please email us at support@javvycoffee.com and mention Pissed Consumer so it can be escalated to a manager.

Company responded
Cindy C Eaz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Miami, Florida

They charged me more for Java coffee and I didn’t order it. I got plenty Java coffee

Javvy Coffee - They charged me more for Java coffee and I didn’t order it. I got plenty...

Please refund me my money back. I splurged the first time on it and then you take 91.35 out of my account again.

I cant afford this coffee. Please refund it Thank You

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1 comment
Jessica S Ivh
Response

Hi Cindy, a return label has been sent to your email. If you need any additional assistance, please respond directly to the thread.

Jaymie S Fmb

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Tried to cancel for days, maybe weeks even and still getting shipment sent to me and charged for it!

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Javvy Coffee - Tried to cancel for days, maybe weeks even and still getting shipment sent...
Javvy Coffee - Tried to cancel for days, maybe weeks even and still getting... - Image 2
Javvy Coffee - Tried to cancel for days, maybe weeks even and still getting... - Image 3

I tried to cancel on their web site at least 15 times, pages lock up and its like being on a hunt to find the correct area. I se t and email.

It said to use the customer portal which is just a way of blowing you off. I cant find a phone number and Im sick of trying already.

This has been going on for at least 3-4 weeks. Ever since I received the first and hopefully last order.

View full review
Loss:
$53
Pros:
  • Coffee is good
Cons:
  • Everything is a con outside of them having good coffee

Preferred solution: Full refund

User's recommendation: Do not get involved with this company

Company responded
Vikki M Jhv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No phone number

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Updated by user Dec 04, 2024

They sent me an email with a phone. LMBO! They number is no longer working!

Original review Dec 04, 2024

There should be a phone number where you can talk to someone. Bad customer service in my opinion.

Emails are ok. But when I have an issue with something I want to be able to talk to a person from the company. I disabled and can no longer afford the coffee.

I was wanting to speak to someone about a refund. I know I can return it, but I was in need of being refunded and stopping shipment

View full review
Loss:
$53

Preferred solution: Full refund

1 comment
Jessica S Ivh
Response

I'm so sorry about your experience with Javvy Coffee. While we currently do not offer phone support, we'd love to turn this around for you. Please email us at support@javvycoffee.com and mention Pissed Consumer so it can be escalated to a manager.

Company responded
Lisa G Nzg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Portland, Oregon

Buyer Beware

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Horrible customer service. Multiple attempts to contact.

Unauthorized payments processed. Automatically set up on auto shipping without authorization

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1 comment
Jessica S Ivh
Response

Hi Lisa, a manager has reached out via email.

Company responded
Keylee Fcu
map-marker Cocoa, Florida

I cannot get into my customer portal and I never receive a code to get in. Therefore I cannot cancel or change my subscription

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I tried to get into the website customer portal several times they say they email and text me a code which I never receive therefore I cannot get in to make any changes or cancel and they do not have a phone number

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1 comment
Jessica S Ivh
Response

Hi Della, I'm sorry about your trouble logging in! I've gone ahead and canceled your subscription. Just so you know – you'll receive a confirmation email shortly.

Company responded
Dimitra Eih

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Charlotte, North Carolina

Cancel subscription

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I do not know how to cancel my subscription and in addition to that, the phone number is no longer in use.

View full review

User's recommendation: No not Subscribe.

1 comment
Jessica S Ivh
Response

Our support team no longer operates a phone line. However, you can always reach us via email, where our team is ready to assist you promptly and effectively. Also, I'm happy to confirm that our team has responded to your email, and your subscription was successfully canceled.

Beverages Expert Talks

Coffee Subscriptions Are Not New

Coffee Subscriptions Are Not New

Feb 3, 2022

What are coffee subscriptions? Jim Fosina, the CEO of Amora Coffee, shares insights with coffee lovers on how coffee subscriptions work and the benefits of quality coffee and tea deliveries at your doors.

Jim Fosina
Jim Fosina

Jim Fosina is a Founder and CEO of Amora Coffee which offers a subscription-based delivery of quality coffee and tea.

Company responded
Karlyn Uoe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Arkansas City, Kansas

Did not put in an order (199****)

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I am not a Texter or an emailing person. Please give me a call at 605-381-****.

I like to talk to a live representative. Cancel my order and give me back my money.

View full review
1 comment
Jessica S Ivh
Response

I'm so sorry about your experience with Javvy Coffee. While we currently do not offer phone support, we'd love to turn this around for you. Please email us at support@javvycoffee.com and mention Pissed Consumer so it can be escalated to a manager.

Resolved
Tabitha P Hup

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Missing item

Javvy Coffee - Missing item
Javvy Coffee - Missing item - Image 2
Updated by user Jul 30, 2024

Company fixed the issue and I have been provided with apology.

Original review Jul 23, 2024

I received my order and I was supposed to received the rainbow teaspoon and the recipe booklet. The book wasnt in the box

View full review
Pros:
  • Coffee is easy and delicious
Cons:
  • Needs a better way to contact customer service

Preferred solution: My recipe book

User's recommendation: The coffee is delicious but the package needs to be checked before sealing and it is almost impossible to get someone on the phone, and the support@***y coffee doesn’t work

Company responded
Patricia L Cke

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel subscription

The customer service phone number is no longer an option. I am not a dissatisfied customer.

We use the 2 bottles of Javy coffee very sparingly.

So I will not be needing a subscription for any future Javy. It is good, but simply do not drink it often

View full review

Preferred solution: Nothing

1 comment
Jessica S Ivh
Response

Hi Patricia, I'm so sorry for your experience! Unfortunately, we are unable to cancel an order once it has been processed.

Once you return your order, we'll be happy to provide a full refund.

Additionally, it looks like our team has sent over the cancellation link so you can cancel your subscription before the next order is processed. If you need anything else, simply respond back to the email thread you currently have running with our agent.

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