Javvy Coffee
Javvy Coffee Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Javvy Coffee has 2.6 star rating based on 110 customer reviews. Consumers are mostly neutral.
12% of users would likely recommend Javvy Coffee to a friend or colleague.
- Rating Distribution
Pros: Delicious, Good product, Taste good.
Cons: Customer service, Price, Subscription service is hard to modify other than changing flavors.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Javvy Coffee has 2.6 star rating based on 110 customer reviews. Consumers are mostly neutral.
12% of users would likely recommend Javvy Coffee to a friend or colleague.
- Rating Distribution
Pros: Delicious, Good product, Taste good.
Cons: Customer service, Price, Subscription service is hard to modify other than changing flavors.Recent recommendations regarding this business are as follows: "Do not order from them!", "DONT ORDER FROM", "Stay ALL the way away if you value your wallet and your sanity.", "don't let them slam you.", "No not Subscribe.".
Most users ask Javvy Coffee for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Javvy Coffee Reviews
"Awesome company!"
I will definitely continue to purchase from this company. The flavors are delicious hot or cold. I didnt receive my recipe book but honestly Im not worried. I...
"Return policy"
Only way u can return your product is by a contact form. It's been 2 weeks and still no one has reached out to be about an return label. Watch out with this...
Louisville, Kentucky
Return policy
Only way u can return your product is by a contact form. It's been 2 weeks and still no one has reached out to be about an return label. Watch out with this company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Subscription Fraud
Because they decided to charge me without any notice, I had to dispute with my bank since I did not make this transaction. They say I agreed to it, but when I went back and checked, I was saying yes to my one time purchase.
After emailing (they have no number) they said since I wanted to cancel the same day I got the notification they were charging me again that there was nothing they could do.
I have to get a new card because of this. Coffee is ok, definitely not worth the $80 they fraudulently charged me.
- Ok coffee
- No customer service phone number
- Does not allow you to cancel before shipping out unwilling
- Does not give you notice if you did a subscription
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Was signed up for a subscription that I did not want nor like.
I was taken in by the free trial of protein coffee which. I filled out the form and paid shipping no where did I see a subscription marked.
I looked at my bank just to be in the negative because they charged me over 82 dollars for something I did not want nor knowingly sign up for. I contacted through email only to be told that not even two hours after they removed money from account that it was with their warehouse and could not be cancelled. I explained my situation on how this non-approved withdrawal of money had literally drained my bank leaving me with overdraft fee's. Also telling them to email their warehouse to cancel because I don't have money to wait for them to ship it just to send back.
They ignored my email and shipped it anyway.
Now they are not writing back. Reported to BBB and department of consumer affairs and will be getting a new card due to this WILL NEVER RECOMMEND
- No contact number
- Seems like a scam
Preferred solution: Full refund
User's recommendation: DONT ORDER FROM
A manager has reached out via email. To clarify the issues raised in this review: "The free trial promotion running through the end of December did indeed include 2 free bags with a shipping charge.
After reviewing your checkout process, I can confirm that there are several points on the landing page and checkout page where the subscription details are outlined. That said, I completely understand how this could have been overlooked, and I recognize how unexpected charges can be frustrating and stressful. Regarding your request to cancel the order: Our agent was correct in explaining that, due to the high volume of orders we process daily, we’re unable to stop an order once it’s been processed.
Pulling an individual order from fulfillment is unfortunately not something we can accommodate. I’ve gone ahead and refunded the charge, and you should see those funds back in your account within the next 3–5 business days."
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: They reel you in and sit their hook in your mouth like a fish, they slam you with reoccurring orders that I don't want don't need and not gonna pay for but there's no one to talk to no telephone numbe
Company fixed the issue and I have been provided with apology. When I got away from artificial intelligence to a live person they understood the situation and capitulated.
. they tried to ignore you as if you would just go away... i will pursue this to to court if necessary.
This place is a scam and a RIP off
Preferred solution: STOP RECURING ORDERS
User's recommendation: don't let them slam you.
Hi Mike, After reviewing your account, I’d like to clarify what happened and address your concerns. When you placed your original order, the "Subscribe and Save" option was selected at checkout, which is why you received benefits such as free insured shipping, free gifts with your purchase, and a preferential discount.
Our team responded to you multiple times with a link to cancel your subscription, as we want to ensure our customers have full control over their orders. I can confirm that your subscription was successfully canceled, and there will be no further charges or shipments to your account.
East Falmouth, Massachusetts
Super Shady
I literally cannot cancel my order.
I started a subscription in October. My intro order was on a hefty discount, so I was happy enough with the order for what I paid.
Some flavors were better than others, but all are drinkable.
However, between the coffee itself being just okay, the fact that I have to use 2 - 3 servings at a time to get the flavor I want (which doesn't work well for 2 of the 4 flavors because it gets a really noticeable "artificial flavoring" taste at those concentrations) and the inflated normal pricing, after the second month, in December, I wanted to cancel my subscription. If I were paying 15 or 20, or even 30 bucks, I would probably let it slide, but at 90 dollars for 4 bottles it is ludicrous for the product received.
However, I literally cannot cancel. I tried in December, after going through their very carefully crafted site that is clearly intended to confuse and obfuscate people so they give up. When I finally made it to the subscription management, my only option is to UPDATE my order - changing quantities, adding flavors, or changing the date.
There is a small, unassuming "link" underneath the nice big update widget to cancel, but it's dead.
Clicking does nothing. Mousing over it does nothing. It's purely decoration.
Trying to update the quantities of all items in my subscription to "0" also does not work. I can remove all but one item from it, but once I change every quantity to zero, the "Save" button grays out.
Of course, the only way to contact them is to use their website.
They do not have any customer service numbers.
I will submit a request for now but given the reviews here, I have pretty dismal hopes for the outcome.
These folks are shady af. They are bad, and they should feel bad.
User's recommendation: Stay ALL the way away if you value your wallet and your sanity.
We'd love to help! Can you please share your email or order ID number?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unauthorized charge - again
DoMy partner and I have both checked our emails and neither of us have an active subscription with Javy yet we were just charged AGAIN for $82.88 for and order we did not place. There is no acct that we show active and we cant even find what acct this stuff is shipping under. No way to contact customer service other than email and I dont have time to wait on a reply as I am now overdrawn due to this unauthorized charge and have monthly bills that will bounce due to this.
- Taste good
- Unable to stop subscription with the lack of company telephone
- Cost
- Subscription service is hard to modify other than changing flavors
Preferred solution: Full refund
User's recommendation: Do not order from them!!!
We'd love to help, but cannot locate you with the email address that is associated with this review. Please share your order number or the email address associated with your order- thanks!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Beaver Falls, Pennsylvania
Resolved: Have canceled twice still sending coffee and debiting my account never subscribe again
I ordered coffee did not subscribe but may I didn't not sure once I figured out they were sending coffee to me I canceled but now they are sending it to me again and there is no phone when you call it tells you to go to javy coffee.com and go to support telling you to send email I did now they are suppose to be in touch although I've never heard from them and I going to have get new credit card or I feel this could just go on and on
User's recommendation: Buy as you need it.DO NOT SUSCRIBE
I'm so sorry about your experience with Javvy Coffee. We'd love to turn this around for you. Please email us at support@javvycoffee.com and mention Pissed Consumer so it can be escalated to a manager.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
They charged me more for Java coffee and I didn’t order it. I got plenty Java coffee
Please refund me my money back. I splurged the first time on it and then you take 91.35 out of my account again.
I cant afford this coffee. Please refund it Thank You
Hi Cindy, a return label has been sent to your email. If you need any additional assistance, please respond directly to the thread.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Tried to cancel for days, maybe weeks even and still getting shipment sent to me and charged for it!
I tried to cancel on their web site at least 15 times, pages lock up and its like being on a hunt to find the correct area. I se t and email.
It said to use the customer portal which is just a way of blowing you off. I cant find a phone number and Im sick of trying already.
This has been going on for at least 3-4 weeks. Ever since I received the first and hopefully last order.
- Coffee is good
- Everything is a con outside of them having good coffee
Preferred solution: Full refund
User's recommendation: Do not get involved with this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No phone number
They sent me an email with a phone. LMBO! They number is no longer working!
There should be a phone number where you can talk to someone. Bad customer service in my opinion.
Emails are ok. But when I have an issue with something I want to be able to talk to a person from the company. I disabled and can no longer afford the coffee.
I was wanting to speak to someone about a refund. I know I can return it, but I was in need of being refunded and stopping shipment
Preferred solution: Full refund
I'm so sorry about your experience with Javvy Coffee. While we currently do not offer phone support, we'd love to turn this around for you. Please email us at support@javvycoffee.com and mention Pissed Consumer so it can be escalated to a manager.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Portland, Oregon
Buyer Beware
Horrible customer service. Multiple attempts to contact.
Unauthorized payments processed. Automatically set up on auto shipping without authorization
Hi Lisa, a manager has reached out via email.
Cocoa, Florida
I cannot get into my customer portal and I never receive a code to get in. Therefore I cannot cancel or change my subscription
I tried to get into the website customer portal several times they say they email and text me a code which I never receive therefore I cannot get in to make any changes or cancel and they do not have a phone number
Hi Della, I'm sorry about your trouble logging in! I've gone ahead and canceled your subscription. Just so you know – you'll receive a confirmation email shortly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charlotte, North Carolina
Cancel subscription
I do not know how to cancel my subscription and in addition to that, the phone number is no longer in use.
User's recommendation: No not Subscribe.
Our support team no longer operates a phone line. However, you can always reach us via email, where our team is ready to assist you promptly and effectively. Also, I'm happy to confirm that our team has responded to your email, and your subscription was successfully canceled.
Beverages Expert Talks
Coffee Subscriptions Are Not New
What are coffee subscriptions? Jim Fosina, the CEO of Amora Coffee, shares insights with coffee lovers on how coffee subscriptions work and the benefits of quality coffee and tea deliveries at your doors.
Jim Fosina is a Founder and CEO of Amora Coffee which offers a subscription-based delivery of quality coffee and tea.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Arkansas City, Kansas
Did not put in an order (199****)
I am not a Texter or an emailing person. Please give me a call at 605-381-****.
I like to talk to a live representative. Cancel my order and give me back my money.
I'm so sorry about your experience with Javvy Coffee. While we currently do not offer phone support, we'd love to turn this around for you. Please email us at support@javvycoffee.com and mention Pissed Consumer so it can be escalated to a manager.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Missing item
Company fixed the issue and I have been provided with apology.
I received my order and I was supposed to received the rainbow teaspoon and the recipe booklet. The book wasnt in the box
- Coffee is easy and delicious
- Needs a better way to contact customer service
Preferred solution: My recipe book
User's recommendation: The coffee is delicious but the package needs to be checked before sealing and it is almost impossible to get someone on the phone, and the support@***y coffee doesn’t work
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cancel subscription
The customer service phone number is no longer an option. I am not a dissatisfied customer.
We use the 2 bottles of Javy coffee very sparingly.
So I will not be needing a subscription for any future Javy. It is good, but simply do not drink it often
Preferred solution: Nothing
Hi Patricia, I'm so sorry for your experience! Unfortunately, we are unable to cancel an order once it has been processed.
Once you return your order, we'll be happy to provide a full refund.
Additionally, it looks like our team has sent over the cancellation link so you can cancel your subscription before the next order is processed. If you need anything else, simply respond back to the email thread you currently have running with our agent.
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