Javvy Coffee
Javvy Coffee Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Javvy Coffee has 2.5 star rating based on 118 customer reviews. Consumers are mostly dissatisfied.
12% of users would likely recommend Javvy Coffee to a friend or colleague.
- Rating Distribution
Pros: Delicious, Good product, Taste good.
Cons: Customer service, Price, Subscription service is hard to modify other than changing flavors.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Javvy Coffee has 2.5 star rating based on 118 customer reviews. Consumers are mostly dissatisfied.
12% of users would likely recommend Javvy Coffee to a friend or colleague.
- Rating Distribution
Pros: Delicious, Good product, Taste good.
Cons: Customer service, Price, Subscription service is hard to modify other than changing flavors.Recent recommendations regarding this business are as follows: "Buy elseware! This company is not honest!", "They will keep sending you stuff automatically", "Don’t buy from you!", "Don’t do it", "Brew Your Own.Stay Clear of Scams".
Most users ask Javvy Coffee for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Javvy Coffee Reviews
"Awesome company!"
I will definitely continue to purchase from this company. The flavors are delicious hot or cold. I didnt receive my recipe book but honestly Im not worried. I...
"No customer service number and tricked into a membership. I am elderly. They are mailing me stuff I do not want and charging my account"
I placed a 1 time order. I had NO IDEA I was joining a membership. Now, I am getting notices that new orders are on the way and charging my account. I am...
Atlanta, Georgia
They stole money from my account, and will not refund it!
Beware!!! I ordered coffee once, and it came to 106.00 didnt cancel, i forgot about supscription ..many do.
It's how they rob you! I notice they pulled 150.31 for another same order. They themselves told me it should have been 106.00!
No refund folks. Prepare to be robbed!
User's recommendation: Buy elseware! This company is not honest!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerJavy coffee is a scam
So I did it one time purchase of Javy coffee. I was sure to select the one time purchase before checking out.
Here it is 30 days later and they have signed me up for a subscription. Charged my card. Ive sent them over 1000 emails and messages over the last five days. Absolutely zero response!
Theyre probably used to this because their product is horrible. It is like the worst *** ever save your money and the headache of being charged for products.
You dont receive and subscriptions you never signed up for. Javy coffee is 100% scammers
Preferred solution: Full refund
User's recommendation: Don’t do it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Ordered a month ago and no delivery
Company fixed the issue and I have been provided with apology. I had to text the company until I got a blister on my thumb. Took a month + to get my order.
Ordered and paid 45.00 almost a month ago. Still in preshipment.
Customer service sends me were sorry emails but can't seem to do what you would expect.
Send me my order. I've requested a refund.
Preferred solution: Full refund
User's recommendation: Don't order
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Subscription Fraud
Company fixed the issue and I have been provided with apology.
Because they decided to charge me without any notice, I had to dispute with my bank since I did not make this transaction. They say I agreed to it, but when I went back and checked, I was saying yes to my one time purchase.
After emailing (they have no number) they said since I wanted to cancel the same day I got the notification they were charging me again that there was nothing they could do.
I have to get a new card because of this. Coffee is ok, definitely not worth the $80 they fraudulently charged me.
- Ok coffee
- Does not give you notice if you did a subscription
- No customer service phone number
- Does not allow you to cancel before shipping out unwilling
Preferred solution: Full refund
Dallas, Texas
No customer service number and tricked into a membership. I am elderly. They are mailing me stuff I do not want and charging my account
I placed a 1 time order. I had NO IDEA I was joining a membership.
Now, I am getting notices that new orders are on the way and charging my account.
I am elderly, I did not realize I joined any type of membership. This is FRAUD AND A SCAM.
User's recommendation: They will keep sending you stuff automatically
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Cancelled/refund
Company fixed the issue and I have been provided with apology. They sent me a return label and I finally got my full refund.
Product is okay, but pricey.
This was on January 25. My first contact was on January 19 on January 25 The email said it was taken care of and then I went to the subscriptions and canceled my subscription so no re-orders would come my way I received in the mail today another box of eight jars. This should have been canceled already. The order numbers originally were 221-**** and 221-**** in my order today of another 8 jars with tracking number943463****0402******** there were no papers.
How do I get this refunded and canceled. I thought this was taken care of. Also, it said I would get a phone call within 2448 hours on my other messages and I never did so its very hard to communicate just through email.
Its nice to have a customer service person on the phone. Why say youre gonna call back and not?
- Taste ok
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: They reel you in and sit their hook in your mouth like a fish, they slam you with reoccurring orders that I don't want don't need and not gonna pay for but there's no one to talk to no telephone numbe
Company fixed the issue and I have been provided with apology. When I got away from artificial intelligence to a live person they understood the situation and capitulated.
. they tried to ignore you as if you would just go away... i will pursue this to to court if necessary.
This place is a scam and a RIP off
Preferred solution: STOP RECURING ORDERS
User's recommendation: don't let them slam you.
Hi Mike, After reviewing your account, I’d like to clarify what happened and address your concerns. When you placed your original order, the "Subscribe and Save" option was selected at checkout, which is why you received benefits such as free insured shipping, free gifts with your purchase, and a preferential discount.
Our team responded to you multiple times with a link to cancel your subscription, as we want to ensure our customers have full control over their orders. I can confirm that your subscription was successfully canceled, and there will be no further charges or shipments to your account.
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIf I could give it a ZERO I would. I canceled January 15, 2025. I received an alert from my credit card company stating a $92.84 charge for coffee that I did not order.
Coffee is on its way now, which I did not order. I have sent numerous emails concerning this issue.
NOT ONE response.
I clicked on CHAT, only to be charged $55 for WHAT ? This is one company that I would not recommend to anybody.
Preferred solution: Full refund
User's recommendation: Brew Your Own..Stay Clear of Scams
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Satellite Beach, Florida
I've been pleased with their products in the past but...
Yesterday I placed an order but was not given the 65% off, was charged extra for three items I did not order, and did not see two of the coffees that I did order. I've tried to telephone the company unsuccessfully, have sent email & texts to JAVVY, and am truly bewildered by the weird switch-ups listed that were not correct.
User's recommendation: Somehow insist on speaking with a person before placing your order.
Cottage Grove, Oregon
Subscription
I did not order subscription service. I would like my refund of $81.16 refunded immediately. I will contact the BBB if I dont receive it by the end of April!
Gail Macgregor
User's recommendation: Don’t buy from you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWas signed up for a subscription that I did not want nor like.
I was taken in by the free trial of protein coffee which. I filled out the form and paid shipping no where did I see a subscription marked.
I looked at my bank just to be in the negative because they charged me over 82 dollars for something I did not want nor knowingly sign up for. I contacted through email only to be told that not even two hours after they removed money from account that it was with their warehouse and could not be cancelled. I explained my situation on how this non-approved withdrawal of money had literally drained my bank leaving me with overdraft fee's. Also telling them to email their warehouse to cancel because I don't have money to wait for them to ship it just to send back.
They ignored my email and shipped it anyway.
Now they are not writing back. Reported to BBB and department of consumer affairs and will be getting a new card due to this WILL NEVER RECOMMEND
- No contact number
- Seems like a scam
Preferred solution: Full refund
User's recommendation: DONT ORDER FROM
A manager has reached out via email. To clarify the issues raised in this review: "The free trial promotion running through the end of December did indeed include 2 free bags with a shipping charge.
After reviewing your checkout process, I can confirm that there are several points on the landing page and checkout page where the subscription details are outlined. That said, I completely understand how this could have been overlooked, and I recognize how unexpected charges can be frustrating and stressful. Regarding your request to cancel the order: Our agent was correct in explaining that, due to the high volume of orders we process daily, we’re unable to stop an order once it’s been processed.
Pulling an individual order from fulfillment is unfortunately not something we can accommodate. I’ve gone ahead and refunded the charge, and you should see those funds back in your account within the next 3–5 business days."
East Falmouth, Massachusetts
Super Shady
I literally cannot cancel my order.
I started a subscription in October. My intro order was on a hefty discount, so I was happy enough with the order for what I paid.
Some flavors were better than others, but all are drinkable.
However, between the coffee itself being just okay, the fact that I have to use 2 - 3 servings at a time to get the flavor I want (which doesn't work well for 2 of the 4 flavors because it gets a really noticeable "artificial flavoring" taste at those concentrations) and the inflated normal pricing, after the second month, in December, I wanted to cancel my subscription. If I were paying 15 or 20, or even 30 bucks, I would probably let it slide, but at 90 dollars for 4 bottles it is ludicrous for the product received.
However, I literally cannot cancel. I tried in December, after going through their very carefully crafted site that is clearly intended to confuse and obfuscate people so they give up. When I finally made it to the subscription management, my only option is to UPDATE my order - changing quantities, adding flavors, or changing the date.
There is a small, unassuming "link" underneath the nice big update widget to cancel, but it's dead.
Clicking does nothing. Mousing over it does nothing. It's purely decoration.
Trying to update the quantities of all items in my subscription to "0" also does not work. I can remove all but one item from it, but once I change every quantity to zero, the "Save" button grays out.
Of course, the only way to contact them is to use their website.
They do not have any customer service numbers.
I will submit a request for now but given the reviews here, I have pretty dismal hopes for the outcome.
These folks are shady af. They are bad, and they should feel bad.
User's recommendation: Stay ALL the way away if you value your wallet and your sanity.
We'd love to help! Can you please share your email or order ID number?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnauthorized charge - again
DoMy partner and I have both checked our emails and neither of us have an active subscription with Javy yet we were just charged AGAIN for $82.88 for and order we did not place. There is no acct that we show active and we cant even find what acct this stuff is shipping under. No way to contact customer service other than email and I dont have time to wait on a reply as I am now overdrawn due to this unauthorized charge and have monthly bills that will bounce due to this.
- Taste good
- Unable to stop subscription with the lack of company telephone
- Subscription service is hard to modify other than changing flavors
- Cost
Preferred solution: Full refund
User's recommendation: Do not order from them!!!
We'd love to help, but cannot locate you with the email address that is associated with this review. Please share your order number or the email address associated with your order- thanks!
Beverages Expert Talks
Coffee Subscriptions Are Not New
What are coffee subscriptions? Jim Fosina, the CEO of Amora Coffee, shares insights with coffee lovers on how coffee subscriptions work and the benefits of quality coffee and tea deliveries at your doors.
Jim Fosina is a Founder and CEO of Amora Coffee which offers a subscription-based delivery of quality coffee and tea.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBeware of Javy coffee company.
Make 1 order just to try their coffee they automatically sign you up for a subscription. You dont know that you have a subscription until they charge your card.
Can not get a hold of a live person to get the matter taken care of all by email.
Then they tell you its too late for them to refund your money until they receive the order back. Very poor customer service and poor business.
- Signing me up for membership no way to reach a representative
Preferred solution: Full refund
I did get my money back but not until they received their box back that sent me without my authorization to pull money out of my account. ABSOLUTELY POOR BUSINESS AND EXTREMELY POORER CUSTOMER SERVICE. Buyer beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Beaver Falls, Pennsylvania
Resolved: Have canceled twice still sending coffee and debiting my account never subscribe again
I ordered coffee did not subscribe but may I didn't not sure once I figured out they were sending coffee to me I canceled but now they are sending it to me again and there is no phone when you call it tells you to go to javy coffee.com and go to support telling you to send email I did now they are suppose to be in touch although I've never heard from them and I going to have get new credit card or I feel this could just go on and on
User's recommendation: Buy as you need it.DO NOT SUSCRIBE
I'm so sorry about your experience with Javvy Coffee. We'd love to turn this around for you. Please email us at support@javvycoffee.com and mention Pissed Consumer so it can be escalated to a manager.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
They charged me more for Java coffee and I didn’t order it. I got plenty Java coffee
Please refund me my money back. I splurged the first time on it and then you take 91.35 out of my account again.
I cant afford this coffee. Please refund it Thank You
Hi Cindy, a return label has been sent to your email. If you need any additional assistance, please respond directly to the thread.
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