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Javvy Coffee is a paying client of PissedConsumer and utilizes its services to proactively identify and correct customer service issues.

Javvy Coffee

Javvy Coffee
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javvycoffee.com
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What is your customer experience with Javvy Coffee?
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Company responded
Chery D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

NO HEADS UP ABOUT AN ORDER READY TO SHIP!!!!!

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I DIDNT RECEIVE ANY FRICKING CORRESPONDENCE FOR MY UPCOMING SHIPMENT IN CASE I NEEDED TO MAKE A CHANGE! I DID NOT NEED MY UPCOMING ORDER AND THEY DIDNT EVEN GET A HEADS UP! I GUESS I WILL JUST NEED TO RETURN ON THEIR DIME!

Loss:
$82

Preferred solution: Full refund

User's recommendation: BE AWARE OF NOT GETTING A HEADS UP FOR UPCOMING SHIPMENTS LIKE MOST COMPANIES DO!

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1 comment
Javvy C
Javvy Coffee

We're sorry to hear that our subscription model didn't work out for you. While we are a subscription-first company, we offer the option to place one-time purchases.

However, it seems that you have selected our Subscribe & Save option when your placed your order on May 16th. This granted you a discounted price, free insured shipping, and a free gift with your purchase. We sent emails confirming your order as well as welcoming you to the subscription program and sent another email informing 3 days before your first subscription order was to be shipped. This should be in your inbox, but depending on your settings may have ended up in your spam or promotions folder.

As one of our agents mentioned in their last message, should you wish to return this order, we can send you a pre-paid return label. I'll be sure to proactively send you a return label for your latest order.

Company responded
Anonymous
map-marker Dickson, Tennessee

I did order their Protein powder. I wasn't impressed. I had made sure when I ordered that it was a single order and NOT a subscription. Next month, another order came!

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I immediately contacted Javvy and told them I had not signed up for a subscription. I went ahead and paid for it, against my better judgement.

I sent them a text message saying any subscription they thought I had was to be canceled immediately. They answered my text confirming I was CANCELING. The next month, they again sent me $80 worth of.product. I again contacted them and did not even open the package.

They sent me a label to return it and I did immediately! That was over a month ago and they still have not credited my bank account!

User's recommendation: It is better not to buy from them at all!

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1 comment
Javvy C
Javvy Coffee

If this hasn't been resolved as of yet, please email us at support@javvycoffee.com and mention Pissed Consumer so it can be escalated to a manager.

Company responded
Anonymous
map-marker New York, New York

Ripped off

I canceled any subscriptions I had with them on May 3, 2025 on June 2025. They charged my American Express for a new shipment when I called them out on it.

They told me it was too late to reverse it because I hadnt canceled in time. I have two emails from The that confirmed the cancellation on May 3. Theres such crooks.

I cant believe how theyre trying to rip me off. Besides that the product is terrible both the protein coffee and the coffee concentrate taste like ***

User's recommendation: DO NOT BUY

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1 comment
Javvy C
Javvy Coffee

We're sorry to hear about your experience! Please email us at support@javvycoffee.com and mention Pissed Consumer so it can be escalated to a manager.

Company responded
Cynthia M Vyk

Need refund. Phone # doesn't work. Refers me to support@***.com

I want a refund. Plz call: 714-357-****

I can't find any info online.

Phone # refers me to email, which I did send.

Cynthia McCue

I'm calling my bank to rectify this matter. Thank you

User's recommendation: Don't buy!

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2 comments
Javvy C
Javvy Coffee

Hi there, We're sorry for the confusion here. When you placed your initial orders with us, you opted for our Subscribe & Save plan.

This selection provided you with a fantastic discount, included gifts with your purchase, and free insured shipping, which is why your orders were processed automatically. We also sent out emails to inform you that these orders would be processing in advance.

We do not currently have a phone line for customers to reach us at, but our customer experience team is available via email. I'm happy to see that one of our team members were able to assist you in a timely manner and proactively send you a return label at your request.

Cynthia M Vyk
reply icon Replying to comment of Javvy Coffee

No, I want a return label. I haven't received. Cynthia McCue 1640-C Iowa St Costa Mesa, CA 92626

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Company responded
Jane S Vby

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Order

I placed an on-line order. Put in my credit card number but not sure if order completed.

I did not get an email stating my order processed. With cc scams I am fairly concerned. My name is Millicent Jane Sloman, {{Redacted}}.

I would appreciate it if you would look into this matter an get back to me. I am not a pissed customer, only a concerned one.

Preferred solution: Just need to know if my order processed. Never confirmed after using my cc. Afraid of scams

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1 comment
Javvy C
Javvy Coffee

Hi Jane, Taking a look, it doesn't seem that you completed your checkout with us. We'd still love for you to give us a try!

Company responded
Cecilia R Agq

No customer service number and tricked into a membership. I am elderly. They are mailing me stuff I do not want and charging my account

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I placed a 1 time order. I had NO IDEA I was joining a membership.

Now, I am getting notices that new orders are on the way and charging my account.

I am elderly, I did not realize I joined any type of membership. This is FRAUD AND A SCAM.

User's recommendation: They will keep sending you stuff automatically

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1 comment
Javvy C
Javvy Coffee

Hi Cecilia, We apologize for the inconvenience here. Upon checking, our team noticed that your initial order was placed under the "Save Up To 56% Today + 4 FREE Gifts With Today's Subscribe & Save Offer*" promotion which is a subscription offer that will automatically enroll you in a subscription.

A disclaimer is also present on the landing page itself that states "Save Up To 56% Today + 4 FREE Gifts With Today's Subscribe & Save Offer*" which is a clear indication of a subscription. I'm happy to see that our agent was able to assist you with cancelling your subscription with us and returning the product.

Christopher D Uzn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Javy coffee is a scam

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So I did it one time purchase of Javy coffee. I was sure to select the one time purchase before checking out.

Here it is 30 days later and they have signed me up for a subscription. Charged my card. Ive sent them over 1000 emails and messages over the last five days. Absolutely zero response!

Theyre probably used to this because their product is horrible. It is like the worst *** ever save your money and the headache of being charged for products.

You dont receive and subscriptions you never signed up for. Javy coffee is 100% scammers

Loss:
$100

Preferred solution: Full refund

User's recommendation: Don’t do it

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Company responded
Anonymous
map-marker Orland Park, Illinois

Want to cancel subscription

Cannot get thru to company. Have sent several different texts and emails.

No response every comes. I cannot reach this company in order to cancel my subscription and have tried many many times.

User's recommendation: Don’t order because you cannot cancel it seems.

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2 comments
Javvy C
Javvy Coffee

We're sorry to hear about your experience. If you haven't already been assisted, please email us at support@javvycoffee.com and mention Pissed Consumer so it can be escalated to a manager.

Guest

Same

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Resolved
Kevin N Lax

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Ordered a month ago and no delivery

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Updated by user Mar 19, 2025

Company fixed the issue and I have been provided with apology. I had to text the company until I got a blister on my thumb. Took a month + to get my order.

Original review Mar 04, 2025

Ordered and paid 45.00 almost a month ago. Still in preshipment.

Customer service sends me were sorry emails but can't seem to do what you would expect.

Send me my order. I've requested a refund.

Loss:
$45

Preferred solution: Full refund

User's recommendation: Don't order

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Company responded
Anonymous
map-marker Ballwin, Missouri

Didn’t order product

Received and billed for coffee I did not order need to return it didnt order it and would like it taken off my bills

User's recommendation: Watch your account

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1 comment
Javvy C
Javvy Coffee

We're sorry to hear about your experience. If you haven't already been assisted, please email us at support@javvycoffee.com and mention Pissed Consumer so it can be escalated to a manager.

Company responded
Tekarah S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Subscription Fraud

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Updated by user Jan 09, 2025

Company fixed the issue and I have been provided with apology.

Original review Jan 06, 2025

Because they decided to charge me without any notice, I had to dispute with my bank since I did not make this transaction. They say I agreed to it, but when I went back and checked, I was saying yes to my one time purchase.

After emailing (they have no number) they said since I wanted to cancel the same day I got the notification they were charging me again that there was nothing they could do.

I have to get a new card because of this. Coffee is ok, definitely not worth the $80 they fraudulently charged me.

Loss:
$79
Pros:
  • Ok coffee
Cons:
  • Does not allow you to cancel before shipping out unwilling
  • No customer service phone number
  • Does not give you notice if you did a subscription

Preferred solution: Full refund

View full review
1 comment
Javvy C
Javvy Coffee

A manager has responded via email.

Company responded
Anonymous
map-marker Atlanta, Georgia

They stole money from my account, and will not refund it!

Beware!!! I ordered coffee once, and it came to 106.00 didnt cancel, i forgot about supscription ..many do.

It's how they rob you! I notice they pulled 150.31 for another same order. They themselves told me it should have been 106.00!

No refund folks. Prepare to be robbed!

User's recommendation: Buy elseware! This company is not honest!

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1 comment
Javvy C
Javvy Coffee

We're sorry to hear about your experience. If you haven't already been assisted, please email us at support@javvycoffee.com and mention Pissed Consumer so it can be escalated to a manager.

Resolved
Lillian B Gwa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Cancelled/refund

Updated by user Mar 12, 2025

Company fixed the issue and I have been provided with apology. They sent me a return label and I finally got my full refund.

Updated by user Feb 24, 2025

Product is okay, but pricey.

Original review Feb 18, 2025
I canceled my account. I got one order and the other order number was canceled.

This was on January 25. My first contact was on January 19 on January 25 The email said it was taken care of and then I went to the subscriptions and canceled my subscription so no re-orders would come my way I received in the mail today another box of eight jars. This should have been canceled already. The order numbers originally were 221-**** and 221-**** in my order today of another 8 jars with tracking number943463****0402******** there were no papers.

How do I get this refunded and canceled. I thought this was taken care of. Also, it said I would get a phone call within 2448 hours on my other messages and I never did so its very hard to communicate just through email.

Its nice to have a customer service person on the phone. Why say youre gonna call back and not?
Loss:
$116
Pros:
  • Taste ok

Preferred solution: Full refund

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Company responded
Mike T Glc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: They reel you in and sit their hook in your mouth like a fish, they slam you with reoccurring orders that I don't want don't need and not gonna pay for but there's no one to talk to no telephone numbe

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Updated by user Dec 17, 2024

Company fixed the issue and I have been provided with apology. When I got away from artificial intelligence to a live person they understood the situation and capitulated.

Original review Dec 15, 2024
I ordered some coffee, then i get an email telling me about MY NEXT recuring order which i did not ask for, do not need or want and will not pay for
. they tried to ignore you as if you would just go away... i will pursue this to to court if necessary.
This place is a scam and a RIP off

Preferred solution: STOP RECURING ORDERS

User's recommendation: don't let them slam you.

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2 comments
Javvy C
Javvy Coffee

Hi Mike, After reviewing your account, I’d like to clarify what happened and address your concerns. When you placed your original order, the "Subscribe and Save" option was selected at checkout, which is why you received benefits such as free insured shipping, free gifts with your purchase, and a preferential discount.

Our team responded to you multiple times with a link to cancel your subscription, as we want to ensure our customers have full control over their orders. I can confirm that your subscription was successfully canceled, and there will be no further charges or shipments to your account.

Guest
reply icon Replying to comment of Javvy Coffee

Except I have tried to cancel that way SEVEN times and it never send the god damn code to my email to get into the account. I just changed my card number because that seemed easier than dealing with your company.

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Brenda W Vyq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

If I could give it a ZERO I would. I canceled January 15, 2025. I received an alert from my credit card company stating a $92.84 charge for coffee that I did not order.

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Coffee is on its way now, which I did not order. I have sent numerous emails concerning this issue.

NOT ONE response.

I clicked on CHAT, only to be charged $55 for WHAT ? This is one company that I would not recommend to anybody.

Loss:
$93

Preferred solution: Full refund

User's recommendation: Brew Your Own..Stay Clear of Scams

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